Avid Pets Express of Wisconsin

• Ground Pet Transport Service

• 3823-19th Avenue, Kenosha, WI 53140

• 262.772.1535 Message 2623446836 Live Person

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• We are USDA-registered (Permit #35-T-0112 Charles, #35-T-0082 Charlene, Margo - certificate in process), Pet Care Insured, and possess substantial experience in the safe and caring handling of animals. We offer a comprehensive door-to-door transport service, furnishing all necessary provisions to ensure your pet's consistent comfort, safety, and well-being.

• For adult canine transport, a harness is mandatory over a collar, as harnesses provide enhanced reliability and safety during scheduled potty breaks. We endeavor to stop for potty breaks every 2-4 hours during long-distance travel. For feline transport, please specify if a kennel will be needed or supplied. A litter box is required for any cat transport exceeding four hours. To ensure we can appropriately meet all requirements, please provide specific details regarding your pet's needs and your expectations.

• No Paws to the Ground Policy: To mitigate the risk of exposure to Parvovirus and other contagious viruses, puppies under twelve weeks of age (regardless of vaccination status) are strictly prohibited from making direct contact with the ground during outdoor potty breaks in areas potentially exposed to other canines. Scheduled stops will still occur to allow for the sanitization of kennels/crates with fresh puppy pads and linens and to clean the puppy.

• Furthermore, we require all pets to be in good health, and the shipper must present proof of vaccination and a health certificate to the driver. We guarantee the highest standard of care for your pet and safe, direct delivery to the recipient.

• If your travel plans to receive the pet include a layover, kindly notify us in advance or as soon as possible. This ensures that the layover does not adversely affect other scheduled deliveries.

 

COMPREHENSIVE REFUND AND CANCELLATION POLICYA. Client-Initiated Cancellation

 

1. Cancellation within 24 Hours of Booking:

Should you choose to cancel the transportation services within a twenty-four (24) hour period immediately following the initial booking confirmation, you will be entitled to a full refund of any and all amounts paid to us. This refund will be processed and disbursed no later than the close of the business day immediately following the day the cancellation request is received and confirmed.

 

2. Cancellation After 24 Hours of Booking (Breach of Contract):

If a cancellation request is submitted, or the contract is otherwise breached, after the initial twenty-four (24) hour grace period has elapsed, a non-refundable penalty equal to fifty percent (50%) of the total agreed-upon transportation fee will be assessed.

• Scenario 1: Only the Deposit Paid. If, at the time of cancellation, only the initial deposit has been remitted, and this deposit constitutes fifty percent (50%) or less of the total fee, then no refund will be issued, as the non-refundable penalty will fully consume the paid deposit.

• Scenario 2: Full Payment Made. If the full total fee has been paid prior to the cancellation, the fifty percent (50%) non-refundable penalty will be deducted, and you will receive a refund for the remaining balance. This remaining balance will be refunded within seventy-two (72) hours of the cancellation request being confirmed.

Rationale for the Non-Refundable Fee: This policy is in place to offset the significant administrative costs, lost opportunity costs, planning, scheduling, and potential re-routing expenses that we incur as a direct result of a late cancellation or breach of contract.B. Cancellation Due to Provision of False Information

 

If the transportation trip is canceled by us due to the discovery of false, misleading, or inaccurate information provided by the client regarding the pet(s), the pickup/delivery locations, or any other material factor impacting the transport logistics or legality, the refund amount will be subject to a detailed, situational adjustment.

 

The calculation for the retained amount (and corresponding refund) will be based on, but not limited to, the following factors:

• The actual distance our transport vehicle has already traveled up to the point of cancellation.

• The total time our personnel and vehicle have been dedicated to the service.

• Any lost wages or verifiable expenses incurred as a direct consequence of the false information and subsequent cancellation.

Depending on the severity and timing of the false information, the standard refund policies outlined in Section A may alternatively be applied.C. Request for Route Modification (Change of Pickup or Delivery Location)

 

1. Evaluation and Re-Quotation:

 

If, prior to the commencement of the scheduled transport, you request a change to either the designated pickup location or the final delivery destination, we will undertake a comprehensive evaluation of the new route. This evaluation will assess the revised mileage, time requirements, fuel costs, and logistical complexity. Following this assessment, a new, updated price quote will be provided to you.

 

2. Acceptance of New Route by Driver:

• If the Assigned Driver Agrees: Should the assigned transport driver agree, in their sole discretion, to accommodate the new itinerary, you will be required to remit the difference between the original price and the new price quote in full before the transport trip can officially begin.

• If the Assigned Driver Declines: If the assigned driver determines, for any reason (including but not limited to time constraints, safety concerns, or scheduling conflicts), that they are unwilling to transport your pet(s) to the newly requested location, the trip will be considered canceled. In this event, the refund policies stipulated in Section A (Client-Initiated Cancellation) will be applied based on the time elapsed since the original booking.

Important Note on Driver Discretion: It is unequivocally understood and agreed that the final decision regarding the willingness to accept and execute a modified transport route rests entirely with the assigned driver and is not subject to appeal.

•              We determine quotes based on the actual distance, care, equipment needed, and the estimated time needed for your transportation request. Please ensure that you provide the actual destination locations instead of assuming they’re close enough. Suppose you add a change or a different destination after the transportation has already begun, and it wasn’t included in the initial quote. In that case, we will terminate the service immediately without providing a refund and commit the pet to a local area animal sheltering facility until the owner can arrange retrieval of the pet, at the owner’s expense. Honesty is policy. We can also adjust and renew with a new quote if the driver is willing, but if not, the alteria option will prevail. Quotes are based on actual distance, care, equipment, and estimated time. Please provide accurate destination locations. If a change or different destination is added after transportation has begun and was not included in the initial quote, service will be immediately terminated without a refund. The pet will be committed to a local animal shelter facility for the owner to retrieve at their expense. Honesty is our policy. We can adjust and renew with a new quote if the driver agrees; otherwise, the alternative option will prevail.

•       Temperament: We want to let you know that we cannot take care of dogs that are mean or aggressive. If your dog hurts or bites one of our drivers or handlers, you will have to pay for any medical treatment or legal consequences. If you are unsure whether your dog might bite or attack, please arrange alternative transportation. We appreciate your understanding. This is for everyone’s safety and to avoid any unpleasant situations or legal issues. Avid Pets Express and the assigned transporter to your transportation booking reserves the right to immediately terminate transport and commit the pet to a local area animal sheltering facility until the owner can arrange retrieval of the pet, at the owner’s expense.

•       PAYMENTS: USDA regulates that live animal delivery payments can be made in full upon pickup; however we split it into two payments. 

 POLICY  UPDATE: Due to recently failed payments upon delivery experiences, we now require half our fee at booking and the balance at pet pick-up (after we send proof of pick-up). For transports booked out a month or so in advance, a non-refundable $75 deposit to secure the date(s).

Pet Transportation Service Agreement: Detailed Policies and Conditions

 

Avid Pets Express is dedicated to providing safe, reliable, and transparent pet transportation services. The following outlines our comprehensive policies regarding quotes, pet temperament, and payment structures.I. Quote Determination and Destination Accuracy

 

Our quotes are meticulously calculated to reflect the true cost of transportation. This is determined by four key factors: the actual distance of the route, the specific care requirements of your pet(s), the necessary equipment for a safe journey, and the estimated time required to complete the transportation request.

 

Accuracy is paramount. We require clients to provide the precise and actual destination locations for the pick-up and drop-off points. Do not assume that locations that appear geographically close will not affect the final quote. Any discrepancy in distance, no matter how small, can impact travel time and fuel consumption.

 

Policy on Mid-Transport Destination Changes:

 

If, after the transportation has already begun, a change or an entirely different destination is requested that was not included in the initial, agreed-upon quote, the following strict policy will be immediately enforced:

1. Immediate Termination of Service: The transportation service will be terminated immediately.

2. No Refund Provision: No refund will be provided for the services rendered or the remaining trip.

3. Pet Commitment: The pet will be committed to a local area animal sheltering facility.

4. Owner Retrieval and Expense: The responsibility for arranging and funding the retrieval of the pet from the shelter will fall entirely to the owner, at the owner's sole expense.

Honesty is Our Policy: We encourage complete transparency from the outset. If an adjustment to the route is genuinely necessary, we can attempt to adjust and renew the contract with a new quote, only if the assigned driver is willing and able to accommodate the change without compromising their schedule or safety. If the driver is not willing or the change is too significant, the alternative option (immediate termination and shelter commitment) will prevail.II. Pet Temperament and Safety Liability

 

The safety of our drivers, handlers, and other animals in transit is our highest priority. Therefore, we maintain a firm policy regarding the temperament of pets we transport.

 

Temperament Requirement: We cannot and will not transport dogs that exhibit aggressive or mean behavior.

 

Liability for Aggressive Behavior: If your dog injures or bites one of our drivers or handlers during the course of the transportation, the pet owner will be held fully responsible for any and all consequences, including but not limited to:

• All necessary medical treatment expenses for the injured party.

• Any and all legal consequences and associated fees arising from the incident.

Owner Responsibility and Alternative Transportation: If you have any uncertainty regarding whether your dog might display biting or aggressive tendencies, you must arrange for alternative transportation. We appreciate your understanding that this policy is implemented for the safety of all parties involved and to prevent unpleasant or legally actionable situations.

 

Right to Terminate Transport (Aggression): Avid Pets Express and the specific transporter assigned to your booking reserve the absolute right to immediately terminate transport at any point if the pet demonstrates dangerous aggression. Should this occur, the pet will be committed to a local area animal sheltering facility until the owner can arrange retrieval of the pet, at the owner’s sole expense, without refund for the terminated service.III. Payment Policies

 

While the USDA regulates that live animal delivery payments may be made in full upon pick-up, we structure our payments into two parts for client convenience and security.

 

POLICY UPDATE: Effective immediately, due to a recent increase in failed payment experiences upon delivery, we have updated our payment terms to secure transportation and ensure reliable service delivery.

• Initial Booking Fee (Half): We now require half (50%) of the total fee at the time of booking. This secures your spot and initiates the logistical arrangements.

• Balance at Pet Pick-Up: The remaining balance is due at the time of pet pick-up. We will send proof of pick-up (e.g., photo confirmation) before requiring this final payment.

• Non-Refundable Deposit for Advance Bookings: For transports booked a month or more in advance of the travel date(s), a non-refundable $75 deposit is required solely to secure and hold the specific date(s) on our schedule. This $75 deposit is applied toward the overall total fee.

PAYMENTS CAN BE MADE:

DIRECTLY TO YOUR DRIVER;

ZELLE:262.772.1535Driver Char (preferrd), 262.945.6160 Driver Margo (preferred),

OR

 Venmo: avidpetstransport, Cashapp: justcallmechar or PayPal:avidpetsexpress@gmail.com

 

IF YOU ARE A CHIME OR SOFI BANK HOLDER, THIS IS ALSO AN OPTION FOR EASE OF CUSTOMER 

 

Pet Transportation Agreement

1. Avid Pets Express agrees to transport the pet as requested, and services will be rendered in accordance with the terms and conditions outlined herein.

2. The shipper/pet owner shall remit the total quoted amount for this service to the Transporter, Charlene. Fifty percent (50%) of the payment is due upon acceptance of this contract, with the remaining balance due upon the pet's arrival for pick-up. Payments may be made via one of the listed options above.

3. The owner warrants and represents that the pet is healthy and in good physical condition. The owner and/or breeder shall provide documented proof of the pet's up-to-date vaccinations.

4. The Transporter shall exercise all reasonable efforts to properly care for the pet, ensuring its safety, security, and tranquility during transportation.

5. The owner warrants and represents that the pet is neither dangerous nor aggressive. The owner shall be entirely financially responsible for any property damage, injury to humans, or injury to other animals caused by the pet during transportation, and shall promptly pay all resulting damages. The owner shall indemnify and hold harmless Avid Pets Express and its agents against any claim or loss resulting from such damage. In the event a pet exhibits aggression during transportation, the Avid Pets Express assigned transporter reserves the right to immediately terminate transport and commit the pet to a local animal sheltering facility until the owner can arrange retrieval of the pet at the owner's sole expense.

6. This document constitutes the entire contractual agreement between Avid Pets Express and the booking client concerning the transportation of the pet, and all prior oral agreements are merged herein. The pet owner/booking client fully understands and agrees to all terms by providing the initial payment, which is considered a virtual signature and confirmation of all transaction requests for this transport contract.

COMMUNICATION PROTOCOL

 

*Patience is requested: We will maintain contact as frequently as feasible with wellness check-ins for your pet. However, please be advised that signal deterioration may occur in certain areas, such as expansive plains and mountainous regions, which is beyond our control and may delay communication. We will re-establish contact as soon as possible and provide an explanation for the delay. Please do not assume a lack of effort or response; signal loss may prevent us from seeing your message promptly. Should the signal drop, resulting in the loss of access to the live GPS, a new link will be provided promptly upon signal restoration. Your understanding is appreciated.

 

*Christian Owned and Operated

*USDA REGISTERED

*PET INSURED

*EXPERIENCED

 

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VIRTUAL ONLINE AGREEMENT SUBMISSION OF YOUR INITIAL PAYMENT SIGNIFIES YOUR AGREEMENT TO THIS CONTRACT AND SERVES AS YOUR DIGITAL SIGNATURE. 

This contractual agreement protects your payment and should be digitally stored with your payment receipt, which will be provided via screenshot. Should the trip not be completed for any unforeseen reason, including mechanical failure or other circumstances reflecting upon our responsibilities, you will receive a full refund within two (2) weeks, depending on the specific situation.

 

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Contractual agreement between “virtual customer” and Avid Pets Express of Wisconsin.

 

The following information will be gathered after acceptance and provided in a receipt of payment for your evaluation. 

 

Client/Breeder:

Pick-up location:

Delivery Date:

Delivery location: 

 

Charlene S., CEO

Client Signature  (virtual agreement w/1st payment sent) Avid Pets Express 

Simply make a down payment, which is equivalent to an agreement signature. 

 

Note: 

 

Thank you for your trust and business. 🙂